Real people. Real answers.

No call centres. No ticket queues. Our London-based team picks up the phone, reads every email, and won't rest until your question is answered.

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Live Chat

Get instant help from our team. Start with our smart assistant, and connect to a real person anytime you need.

Mon–Fri: 9am–10pm | Sat–Sun: 10am–7pm

Email Us

Detailed question? Send us an email. We respond within 4 hours during business hours — most enquiries are answered within 2.

support@monsowater.com

Mon–Fri: 10am–5pm

Call Us

Prefer to talk it through? Call us directly and speak to our London-based support team during business hours.

020 8886 6660

Mon–Fri: 10am–5pm

Based in London

Our entire team works from London. Design, support, and operations — all under one roof. No outsourced call centres.

London, United Kingdom

Before you reach out.

Most questions are already answered in one of these resources.

General Questions

Answers to the most common questions about Pluvia and MonsoWater.

Troubleshooting

Step-by-step guides to diagnose and fix common issues with your device.

Device Manual

Full product manual with setup instructions, specs, and maintenance tips.

About contacting our team.

Holiday operating hours.

We close on UK bank holidays so our team can recharge. Here's what's coming up.

2026 Bank Holidays

Good Friday — 18 AprClosed

Easter Monday — 21 AprClosed

Early May Bank Holiday — 5 MayClosed

Spring Bank Holiday — 26 MayClosed

Summer Bank Holiday — 25 AugClosed

Christmas Day — 25 DecClosed

Boxing Day — 26 DecClosed

New Year’s Day — 1 JanClosed

Emails sent during holidays are answered on the next business day.